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Please ensure that you have the latest major version of the ActiveCarrot SOAP API Service.
To see what version you have, log into the ActiveCarrot Manager Portal and go into Connectivity to find SoapApiVersion:
We highly recommend allowing automatic updates to ensure your ActiveCarrot service is always the latest.
If you do not have automatic updates enabled, major SOAP versions will also be provided below where a URL is provided under the SOAP Service Version column.
If you are not setup for automatic updates please contact the Client Services Team at helpdesk@linksmodularsolutions.com
Or submit a ticket through the Support Portal and we'll send you the details to manually update.
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