Close an account down

Owned by chitra.b (Unlicensed)
Last updated: May 04, 2021
6 min read

REST API

Use the Close Account endpoint of Customer Services API to close an account. The account will be closed immediately and no outstanding balance will be collected.

POST https://<ServerURL>/CustomerServices/v1.0/accounts/{accountId}/close

  • AccountId is used to uniquely identify the exact account to be closed.

  • The close reason is defaulted to ‘Facility Request’. For details on account close reason, see Account Close Reason.

Soap WS

Close/cancel an account

CancelAccount is used to immediately cancel an active account within the Debitsuccess billing system.

It must be noted that the account will be closed straight away without collecting outstanding balance/fees.

  • AccountReferenceNo
    System generated account reference for the customer account to be cancelled. At least one of the parameters (AccountReferenceNo, ExternalAccountReferenceNo) must be supplied
    AccountCode is returned when you retrieve account details using one of the GetCustomerAccount messages

  • ExternalAccountReferenceNo
    An external unique reference for the customer account to be cancelled. At least one of the parameters (AccountReferenceNo, ExternalAccountReferenceNo) must be supplied

  • CancellationNotes
    Reason for the cancellation. This is a required field

Sample request

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:deb="Debitsuccess.WebServices.WCF" xmlns:deb1="http://schemas.datacontract.org/2004/07/Debitsuccess.WebServices.Core"> <soapenv:Header/> <soapenv:Body> <deb:CancelAccount> <deb:request> <deb1:User> <deb1:Password>testPassword</deb1:Password> <deb1:Username>testUser</deb1:Username> </deb1:User> <deb1:AccountReferenceNo>ABC12345</deb1:AccountReferenceNo> <deb1:ExternalAccountReferenceNo></deb1:ExternalAccountReferenceNo> <deb1:CancellationNote>Facility request</deb1:CancellationNote> </deb:request> </deb:CancelAccount> </soapenv:Body> </soapenv:Envelope>

Sample response

<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/"> <s:Header> <ActivityId CorrelationId="9b4b7fa1-d504-4caa-82d7-2688c33df5e9" xmlns="http://schemas.microsoft.com/2004/09/ServiceModel/Diagnostics">00000000-0000-0000-0000-000000000000</ActivityId> </s:Header> <s:Body> <CancelAccountResponse xmlns="Debitsuccess.WebServices.WCF"> <CancelAccountResult xmlns:a="http://schemas.datacontract.org/2004/07/Debitsuccess.WebServices.Core" xmlns:i="http://www.w3.org/2001/XMLSchema-instance"> <a:DateCreated>2020-07-01T11:03:18.0184813+12:00</a:DateCreated> <a:Id>1ad7ecd1-bf23-47a2-859d-9562a77fb814</a:Id> <a:ResponseNotes> <a:ResponseMessageNote> <a:Code>00</a:Code> <a:Note>Success</a:Note> <a:NoteType>Info</a:NoteType> </a:ResponseMessageNote> </a:ResponseNotes> <a:Status>Succeed</a:Status> </CancelAccountResult> </CancelAccountResponse> </s:Body> </s:Envelope>

Adjust Account Minimum Term

AdjustAccountMINIMUMTerm is used to change the account minimum term value.

Note that the term cannot be changed for fixed-term accounts.

  • AccountReferenceNo
    System generated account reference for the customer account where the minimum term needs to be adjusted. At least one of the parameters (AccountReferenceNo, ExternalAccountReferenceNo) must be supplied

  • ExternalAccountReferenceNo
    An external unique reference for the customer account where the minimum term needs to be adjusted. At least one of the parameters (AccountReferenceNo, ExternalAccountReferenceNo) must be supplied

  • NewTerm
    New minimum term (in months or payments)

  • NewTermType
    Months or Payments

Sample request

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:deb="Debitsuccess.WebServices.WCF" xmlns:deb1="http://schemas.datacontract.org/2004/07/Debitsuccess.WebServices.Core"> <soapenv:Header/> <soapenv:Body> <deb:AdjustAccountMinimumTerm> <deb:request> <deb1:User> <deb1:Password>testPassword</deb1:Password> <deb1:Username>testUser</deb1:Username> </deb1:User> <deb1:AccountReferenceNo>ABC12345</deb1:AccountReferenceNo> <deb1:ExternalAccountReferenceNo></deb1:ExternalAccountReferenceNo> <deb1:NewTerm>9</deb1:NewTerm> <deb1:NewTermType>Months</deb1:NewTermType> </deb:request> </deb:AdjustAccountMinimumTerm> </soapenv:Body> </soapenv:Envelope>

Sample response

 

 

Adjust Account Fixed Term

AdjustAccountFixedTerm is used to change an ongoing account to a fixed-term account. The account will be closed at the end of the term when the total balance is collected

  • AccountReferenceNo
    System generated account reference for the customer account to be cancelled. At least one of the parameters (AccountReferenceNo, ExternalAccountReferenceNo) must be supplied

  • ExternalAccountReferenceNo
    An external unique reference for the customer account that needs to be adjusted to a fixed term. At least one of the parameters (AccountReferenceNo, ExternalAccountReferenceNo) must be supplied

  • TerminationDate
    This is an Optional field to allow a new termination date for the account to be submitted. Doing so will recalculate the total balance the account owes up until this date.

Sample request

Sample response

 

 

 

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