Customer Support
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Australia
Customer Service Centre (Free Call)
Monday – Friday 8.30am
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– 5pm (
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AEDT)
Monday – Friday 8.
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| Info |
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All customer enquiries, cancellations, suspensions and payment variations should be directed to this team. |
📞 Ph: 0800 481 040 (press 9 once you hear the voice recording to go through to the business line!)
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30am – 6pm (AEST) (Daylight Savings)
📞 1800 148 848
📱 1800 777 084
New Zealand
Customer Service Centre
Monday – Friday (10:30am – 7:00pm NZT)
📞 0800 481 0400 or +64 9 481 0400
📱 0800 480 1401
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All calls are monitored and recorded with corresponding call notes available on the Debitsuccess website. |
Account Management Team
If you need any further assistance with the Debitsuccess Portal please contact the Account Management Team by email account.m@debitsuccess.com or phone on 1300 473 463.
Any matters relating to your business account with Debitsuccess is to be directed to your Account Manager. These matters normally include updating emails for your reports, adding/deleting staff members as authorities or queries regarding your weekly payments.
Additional Services offered:
Price Increases
Invoice Upload for one-off payments
Updating business authorities/distribution lists
Change of Ownership
Management Agreement Renewals
Bulk suspensions for holiday period or renovations
Customised Reports
Change of business accounts
Monthly training webinars
Designated Account Managers
API Integrations
Customised Letters