On-board a customer account for gateway payments

When signing up a new customer you will generally use the PostCustomerAccount to create an account and GetPaymentToken to capture the payment details. The PostCustomerAccount also allows you to capture the bank account number and credit card details. However, it is recommended to use the GetPaymentToken to adhere to PCI Compliance.

1. Create a customer account

For the PostCustomerAccount message you will need to capture the following information:

Customer Information

• Title, FirstName, MiddleName, LastName - Customer name

• DateOfBirth

• At least one address (Billing or Physical)

• At least one phone number (Home, Business, Mobile - ideally mobile)

• EmailAddress

Contract Information

• DateAccountStarted
  Date that the customer wants their account to start. This is the date the customer will be charged the establishment fee if there is one

• TermType
  Months or Payments

• Term
  Length in month or payments, this will be 0 for gateway accounts as there is no term that Debitsuccess manages

• FixedTerm
  Set to false as there is no term

Payment Structure

In general, for gateway accounts, there will be no schedules created when the account is created, but if you know the initial payment you can create the first schedule using the following fields:

• InitialOneOffScheduleDescription

• InitialOneOffScheduleInstalment

• InitialOneOffScheduleStartDate

• InitialScheduleExternalIdentifier

Client Information

• AccountCountry
  The country that the business is operating in. The bank account number will be validated using this country to choose the validation rules

• ContractPrefix
  An identifier for your business that you will be given along with your web service credentials

Other useful fields

• AccountCode
  When loading an account via any Debitsuccess channel you can specify an Account Code, Account Code can be used for different purposes but the intention is that it will be a code that indicates what type of membership a customer has signed up for or what type of product a customer is buying.
  AccountCode is returned when you retrieve account details using one of the GetCustomerAccount messages

• ExternalAccountReferenceNo
  If you have your own unique reference for a customer account you can provide that here and use this value when retrieving or updating accounts subsequently

• WaiveEstFee
  If your business has been configured to charge establishment fees to the customer you can choose to override this by passing true in this field, if you do this the establishment fee will be charged back to your business instead of the customer.

Sample Request Message

Account created without any schedules.

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:deb="Debitsuccess.WebServices.WCF" xmlns:deb1="http://schemas.datacontract.org/2004/07/Debitsuccess.WebServices.Core">
   <soapenv:Header/>
   <soapenv:Body>
      <deb:PostCustomerAccount>
         <deb:request>
            <deb1:User>
               <deb1:Password>testPassword</deb1:Password>
               <deb1:Username>testUser</deb1:Username>
            </deb1:User>
            <deb1:AccountCountry>Australia</deb1:AccountCountry>
            <deb1:ContractPrefix>testCP</deb1:ContractPrefix>
            <deb1:DateAccountStarted>2020-12-01</deb1:DateAccountStarted>
            <deb1:DateOfBirth>1990-01-01</deb1:DateOfBirth>
            <deb1:EmailAddress>Test@Test.com</deb1:EmailAddress>
            <deb1:FirstName>Test</deb1:FirstName>
            <deb1:FixedTerm>false</deb1:FixedTerm>
            <deb1:Gender>Male</deb1:Gender>
            <deb1:LastName>Test</deb1:LastName>
            <deb1:MiddleName>Test</deb1:MiddleName>
            <deb1:MobileCountryCode>Aus</deb1:MobileCountryCode>
            <deb1:MobileNumber>12345678</deb1:MobileNumber>
            <deb1:MobileSTD>04</deb1:MobileSTD>
            <deb1:PhysicalAddress>Address line 1</deb1:PhysicalAddress>
            <deb1:PhysicalCity>Sydney</deb1:PhysicalCity>
            <deb1:PhysicalCountry>Australia</deb1:PhysicalCountry>
            <deb1:PhysicalLocality>Address line 2</deb1:PhysicalLocality>
            <deb1:PhysicalPostcode>12345</deb1:PhysicalPostcode>
            <deb1:PhysicalState>NewSouthWales</deb1:PhysicalState>
            <deb1:PhysicalSuburb>Bankstown</deb1:PhysicalSuburb>
            <deb1:Term>0</deb1:Term>
            <deb1:TermType>Payments</deb1:TermType>
            <deb1:Title>Mr</deb1:Title>
         </deb:request>
      </deb:PostCustomerAccount>
   </soapenv:Body>
</soapenv:Envelope>

Sample Response Message

<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/">
   <s:Header>
      <ActivityId CorrelationId="b8ffd96a-b17f-4f2c-9acc-32d95de73178" xmlns="http://schemas.microsoft.com/2004/09/ServiceModel/Diagnostics">00000000-0000-0000-0000-000000000000</ActivityId>
   </s:Header>
   <s:Body>
      <PostCustomerAccountResponse xmlns="Debitsuccess.WebServices.WCF">
         <PostCustomerAccountResult xmlns:a="http://schemas.datacontract.org/2004/07/Debitsuccess.WebServices.Core" xmlns:i="http://www.w3.org/2001/XMLSchema-instance">
            <a:DateCreated>2020-06-05T15:58:53.8188253+12:00</a:DateCreated>
            <a:Id>26d94fc7-0f07-4358-8db2-27125780da59</a:Id>
            <a:ResponseNotes>
               <a:ResponseMessageNote>
                  <a:Code>00</a:Code>
                  <a:Note>Success</a:Note>
                  <a:NoteType>Info</a:NoteType>
               </a:ResponseMessageNote>
            </a:ResponseNotes>
            <a:Status>Succeed</a:Status>
            <a:AccountReferenceNo>test888932</a:AccountReferenceNo>
            <a:ExternalAccountReferenceNo>test888932</a:ExternalAccountReferenceNo>
         </PostCustomerAccountResult>
      </PostCustomerAccountResponse>
   </s:Body>
</s:Envelope>

2. Capture payment details

Once the customer account is created you can use GetPaymentToken to get a unique URL for a form where the customer can complete their payment details (bank account or credit card number). See an example of GetPaymentToken call.

Related Articles

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  Capture Payment Method Details
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  Process a real-time payment for an account
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  Create a customer account for an ongoing gym membership
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  Using our hosted payments form (PayNow)
• Page:
  GetPaymentToken — Retrieves a token and a URL that allows you to redirect the customer to a form to either capture new payment details (bank account or credit card) or process a real-time payment. 
• Page:
  PostCustomerAccount — Allows customer and account details to be loaded into the Debitsuccess system for billing. This call can also be used to create B2B (business) type accounts.