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Acquisition results in a new Account being created.
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Onboarding customers is the process of loading a customer and associated information (for example account, payment method and payment schedules) into the Debitsuccess payment platform so that Debitsuccess can debit that customer.
There are a number of ways that you can onboard customers including SOAP web services, RESTful API, and Debitsuccess hosted forms: Online Management Gateway (OMG) and Web Direct Entry (WDE). Below are more details about each of those methods and some example use cases.
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SOAP Web ServicesThe SOAP web services provide a set of methods for onboarding customers. It allows you to either make a single request to load all required information or make multiple requests depending on your process and requirements (for example you may use PostCustomerAccount to load customer, account and schedule information but then use the DS hosted form (initiated by calling GetPaymentToken) to capture the payment method information (credit card or bank account) to reduce your exposure to PCI assessment requirements. The below use cases detail some of the common requirements you will have: Retrieve business information (fees, commissions, T&Cs) Create a customer account for an on-going gym membership On-board a customer account for a fixed cost course or product On-board a customer account for gateway payments Capture payment method details using hosted payments form Load a recurring schedule / Load a one off schedule RESTful APIsThe RESTful APIs provide similar functionality to SOAP and the use cases in that section also apply to REST. Embeddable JavaScript Payment Capture WidgetThe REST APIs do not currently support use of the hosted payment form to capture credit card or bank account information, but we do provide a /wiki/spaces/DDE/pages/1357742205 to allow you to securely capture payment details (credit card and bank account) by embedding it in your website and save payment details in Debitsuccess systems. Image AddedWeb Direct Entry (WDE)It is a web-based application that allows the customer to complete the Direct Debit form on-site on-screen rather than on paper including their personal signatures. This application is integrated with the Debitsuccess Portal.
Image Added Online Management Gateway (OMG)OMG is a web-app used for onboarding customers remotely. With OMG’s Direct Debit Request (DDR) form, there is no need for the prospective customer to visit the facility in-person, instead, a URL can be linked to their website or the social media pages to create a purchase. This application is integrated with the Debitsuccess Portal.
For detailed information, see Online Management Gateway. Image Added Online Management Gateway API (OMG API)The online management gateway API allows the creation of an account template using REST API. The account templates are used to signup new customers via OMG’s Direct Debit Request (DDR) form of Debitsuccess Online management gateway web application. The current implementation of OMG API exposes two endpoints:
For detailed information, see Documentation on Online Management Gateway API. |
Email confirmation after sign up
Once a customer has completed sign up via any channel, the default Debitsuccess process it to send the customer a Payment Agreement Confirmation email with the details of the payments they are required to make, their unique account reference number (Debitsuccess ID) and a PDF of the Contract (if they sign up through OMG or WDE). The welcome email also includes the link to the Customer Portal which they can use to view their payment history, contract information, and manage accounts.
The welcome email can be configured as required or turned off.
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