SOAP API Error Codes

Info

Code	Description
00	Success!
14082	This account will be in credit at termination date.

Error

Code	Description

Code	Description
01	The server is not available
02	Invalid credentials provided
04	Account already exists (Duplicate accounts)
05	Request Time out
06	Unknown exception occurred during processing of this message
07	Multiple accounts found with this criteria
08	There is no record found with this criteria
09	Failed to complete the process
10	Account is not active
11	Timeout/Deadlock Error - Please retry
100	SOAP message validation error

12001	Missing ContractPrefix value
12002	Missing client first name
12003	Missing address parameter. Must provide either PhysicalAddress or BillingAddress or both
12004	Missing or invalid PhysicalPostcode parameter
12005	Invalid Account.StartDate.The date must be in the future
12006	Missing PhysicalCity parameter
12007	Missing PhysicalSuburb parameter
12008	Missing or invalid BillingPostcode parameter
12009	Missing BillingCity parameter
12010	Missing BillingSuburb parameter
12011	Either Home, mobile or work phone number should be supplied
12012	Missing Schedule Instalment
12013	Missing AccountNo parameter
12014	Missing AccountHolder parameter
12015	Missing New PaySchedule request object
12016	Missing required reference number. Must provide either ExternalAccountReferenceNo or AccountReferenceNo or both.
12017	Missing Description
12021	Missing PhysicalState parameter
12022	Missing BillingState parameter
12023	Missing phone number parameter
12024	Missing City parameter
12025	Missing Suburb parameter
12026	Missing or invalid Postcode parameter
12027	Missing Street parameter
12028	Missing State parameter
12029	Missing NewPaymethod parameter
12030	Missing NewExternalAccountReferenceNo parameter
12031	Missing NextPaymentDate parameter
12032	Missing PhysicalLocality parameter
12033	Missing BillingLocality parameter
12034	Missing Locality parameter
12035	Missing MobileNumber parameter
12036	Notes must not be empty

13001	Invalid Contract Prefix
13002	Invalid invoice/schedule start date
13003	Invalid Recurring schedule frequency
13004	Invalid value for Account’s Term
13005	Invalid or missing credit card number
13006	Invalid ExpiryDate
13007	Invalid bank account number
13008	Invalid request. Cannot set AdjustFutureSchedules to true as the method or operation is not implemented yet.
13009	Invalid MinimumEffectiveDate.The date must be in the future.
13010	Invalid request. Adjust & Delete future schedules cannot both be set to true.
13011	Invalid date. The StopPaymentsUntil date must be in the future
13012	Invalid Amount value
13013	Invalid account - Internal validation error, please contact Debitsuccess quoting the message reference ID for more information
13014	Invalid Email Address
13015	Invalid account country – country differs from expected value
13016	Invalid address type
13017	Invalid Prefered – ClubWare cannot be set as preferred
13018	Invalid CVC number.
13019	AccountHolder cannot exceed 50 characters.
13020	Total value can only be fixed if the account is for a fixed term
13021	Total Value exceeds the maximum value based on the term, instalment and frequency
13022	Total Value is less than the minimum value based on the term, instalment and frequency
13023	Date of birth is not valid
13024	Invalid Emergency Phone – Emergency name is required
13025	Invalid Home Phone STD
13026	Invalid Business Phone STD
13027	Invalid Emergency Phone STD
13028	Invalid Mobile Phone STD
13029	Invalid Phone STD
13030	Supplied current total value differs from held total value
13031	New total value may not be more than the current total value
13032	New total value may not be less than the amount already paid

13040	Refund amount exceeds amount that has been paid

13050	Future schedules exist and must be either adjusted or deleted
13051	Schedule end date is invalid for a recurring schedule with no subsequent schedules
13052	Schedule end date is invalid for a one-off schedule
13053	Adjust and delete future schedules are invalid when adding a one-off schedule
13054	Schedule end date must be on or after today
13055	Schedule end date must be before the next schedule start date
13056	Schedule end date cannot be before its start date
13057	Previous schedule end date must be provided when creating a schedule that will not be aligned with the current schedules
13058	Schedule frequency ‘NotSpecified’ is not allowed.
13059	Installment must be $1 or more.
13060	Transaction identifier is not unique
13061	Card payment amount must be greater than or equal to $1 and less than your configured maximum value
13062	Payment Notes cannot exceed 40 characters
13063	Transaction identifier is not valid
13064	3d secure authorisation response is required
13065	CVC number is required
13066	A transaction is being processed for this identifier
13067	Transaction identifier cannot be empty
13068	Diner cards are not supported
13069	Token cards are not yet supported
13070	Amount cannot be more than the outstanding balance.
13071	Date of payment required.

13073	Payments cannot be collected for accounts without any schedules
13074	CreateOneOffCharge must be True for Gateway Accounts
13075	ExternalTransactionIdentifier field cannot be more than 50 characters long
13076	Cannot find commission details configured. Please contact Debitsuccess
13077	Cannot find valid merchant details configured. Please contact Debitsuccess
13078	The stored credit card has expired
13080	Last Access date/time invalid – cannot be in the future or less than minimum value

13090	Start date must not be after end date
13091	New suspension overlaps with an existing suspension
13092	No payment schedule for suspension found
13093	Start date must not be in the past
13094	Frequency must be NotSpecified or OneOff when fee is 0.00
13095	Frequency must not be NotSpecified when fee is not 0.00
13096	Fee must not be smaller than 0.00
13097	Number of payment cycles must be at least 1

13100	New start date must not be in the past
13102	The new start date must not be more than 1 year in the future
13104	Account is already active

13110	Specified account cannot be copied
13111	New payment schedules cannot be created as the account is currently set to StopPayments

13120	NextPaymentDate must not be today or in the past
13121	NextPaymentDate must not be more than 7 days later than current payment date
13122	NextPaymentDate must not be more than 14 days later than current payment date
13123	NextPaymentDate must not be before the account start date

13131	PaySchedule for given PayScheduleId not found
13132	PaySchedule already started
13133	Cannot delete the only scheduled payment of the account.
13134	Cannot delete schedules of class Miscellaneous.
13135	Cannot delete scheduled payment with a gap between previous scheduled payment
13136	Cannot delete active scheduled payment with no subsequent scheduled payment

13141	Suspension for given PayScheduleId not found
13142	Suspension already finished
13143	Adjusted suspension is overlapping with existing one
13144	New suspension end date must not be before suspension start date
13145	New suspension end date must not be in the past

13150	No contract found for given contract prefix
13151	Multiple contracts found for given contract prefix
13152	Contract prefix must not be null, empty or white space

13170	No payment method found for the account. Please add one and try again
13171	Cannot process this request as your Facility is missing key configuration. Please contact Debitsuccess directly to resolve this.

13200	Title field cannot be more than 10 characters long
13201	Account code field cannot be more than 50 characters long
13202	Account field contains unallowed characters
13203	<fieldName> field cannot be more than <maxlength> characters.
13204	field contains unallowed characters
13300	Invalid BillingState - please refer to the API documentation for valid values
13301	Invalid PhysicalState - please refer to the API documentation for valid values
13302	Invalid State - please refer to the API documentation for valid values

14022	Invalid amount

14032	Invalid date range – start date and end date must be within 7 days
14033	Invalid start date – start date must be less than end date

14034	RequestType is required
14035	PayMethodType is required
14036	Amount is required when RequestType is RealTimePayment
14037	Amount must be greater than one
14038	Real time payments can only be processed for Credit Cards. Please ensure PayMethodType is CreditCard when RequestType is RealTimePayment
14039	Missing required CallBackUrl
14040	CallBackUrl cannot exceed 256 characters
14041	PaymentNote is required if CreateOneOffCharge is true
14042	PaymentNote cannot exceed 30 characters
14043	Invalid CallBackUrl - Ensure URL is correctly formatted. Example: https://www.debitsuccess.com
14044	The Amount provided is more than the maximum amount allowed to pay for this account. Please ensure amount is between <replaced with minimum amount> and <replaced with amount allowed to pay>
14045	Amount cannot be more than the outstanding balance when account is set to fixed term
14046	Invalid PaySchedule – you can only delete penalty fee schedule
14047	Cannot delete Penalty Fee that have already started
14048	Term or Term Type cannot be changed when account is set to fixed term. Please use AdjustAccountTotalValue instead.
14049	Both NewTerm and NewTermType must be provided.

14051	No active payment method found for the account
14052	Real-time payment cannot be processed for this account because the stored payment method is not a credit card
14053	Card details should not be supplied when UseStoredCreditCard is true
14054	Cannot find the provided TargetFacilityIdentifier
14055	TargetFacilityIdentifier is required.
14056	Cannot transfer across facilities. Please ensure the target facility account (TargetFacilityIdentifier) is from the same facility as the account being transferred.
14057	Cannot transfer account that has already been billed.
14058	No active facility account found for the User.
14059	Please ensure the contract prefix is active.
14060	Invalid PageNumber – PageNumber must not be less than 1.
14061