SOAP API Error Codes

Code  

Description

00

Success!

14082

This account will be in credit at termination date.

01

The server is not available

02

Invalid credentials provided

04

Account already exists (Duplicate accounts)

05

Request Time out

06

Unknown exception occurred during processing of this message

07

Multiple accounts found with this criteria

08

There is no record found with this criteria

09

Failed to complete the process

10

Account is not active

11

Timeout/Deadlock Error - Please retry

100

SOAP message validation error

12001

Missing ContractPrefix value

12002

Missing client first name

12003

Missing address parameter. Must provide either PhysicalAddress or BillingAddress or both

12004

Missing or invalid PhysicalPostcode parameter

12005

Invalid Account.StartDate.The date must be in the future

12006

Missing PhysicalCity parameter

12007

Missing PhysicalSuburb parameter

12008

Missing or invalid BillingPostcode parameter

12009

Missing BillingCity parameter

12010

Missing BillingSuburb parameter

12011

Either Home, mobile or work phone number should be supplied

12012

Missing Schedule Instalment

12013

Missing AccountNo parameter

12014

Missing AccountHolder parameter

12015

Missing New PaySchedule request object

12016

Missing required reference number. Must provide either ExternalAccountReferenceNo or AccountReferenceNo or both.

12017

Missing Description

12021

Missing PhysicalState parameter

12022

Missing BillingState parameter

12023

Missing phone number parameter

12024

Missing City parameter

12025

Missing Suburb parameter

12026

Missing or invalid Postcode parameter

12027

Missing Street parameter

12028

Missing State parameter

12029

Missing NewPaymethod parameter

12030

Missing NewExternalAccountReferenceNo parameter

12031

Missing NextPaymentDate parameter

12032

Missing PhysicalLocality parameter

12033

Missing BillingLocality parameter

12034

Missing Locality parameter

12035

Missing MobileNumber parameter

12036

Notes must not be empty

13001

Invalid Contract Prefix

13002

Invalid invoice/schedule start date

13003

Invalid Recurring schedule frequency

13004

Invalid value for Account’s Term

13005

Invalid or missing credit card number

13006

Invalid ExpiryDate

13007

Invalid bank account number

13008

Invalid request. Cannot set AdjustFutureSchedules to true as the method or operation is not implemented yet.

13009

Invalid MinimumEffectiveDate.The date must be in the future.

13010

Invalid request. Adjust & Delete future schedules cannot both be set to true.

13011

Invalid date. The StopPaymentsUntil date must be in the future

13012

Invalid Amount value

13013

Invalid account -  Internal validation error, please contact Debitsuccess quoting the message reference ID for more information

13014

Invalid Email Address

13015

Invalid account country – country differs from expected value

13016

Invalid address type

13017

Invalid Prefered – ClubWare cannot be set as preferred

13018

Invalid CVC number.

13019

AccountHolder cannot exceed 50 characters.

13020

Total value can only be fixed if the account is for a fixed term

13021

Total Value exceeds the maximum value based on the term, instalment and frequency

13022

Total Value is less than the minimum value based on the term, instalment and frequency

13023

Date of birth is not valid

13024

Invalid Emergency Phone – Emergency name is required

13025

Invalid Home Phone STD

13026

Invalid Business Phone STD

13027

Invalid Emergency Phone STD

13028

Invalid Mobile Phone STD

13029

Invalid Phone STD

13030

Supplied current total value differs from held total value

13031

New total value may not be more than the current total value

13032

New total value may not be less than the amount already paid

13040

Refund amount exceeds amount that has been paid

13050

Future schedules exist and must be either adjusted or deleted

13051

Schedule end date is invalid for a recurring schedule with no subsequent schedules

13052

Schedule end date is invalid for a one-off schedule

13053

Adjust and delete future schedules are invalid when adding a one-off schedule

13054

Schedule end date must be on or after today

13055

Schedule end date must be before the next schedule start date

13056

Schedule end date cannot be before its start date

13057

Previous schedule end date must be provided when creating a schedule that will not be aligned with the current schedules

13058

Schedule frequency ‘NotSpecified’ is not allowed.

13059

Installment must be $1 or more.

13060

Transaction identifier is not unique

13061

Card payment amount must be greater than or equal to $1 and less than your configured maximum value

13062

Payment Notes cannot exceed 40 characters

13063

Transaction identifier is not valid

13064

3d secure authorisation response is required

13065

CVC number is required

13066

A transaction is being processed for this identifier

13067

Transaction identifier cannot be empty

13068

Diner cards are not supported

13069

Token cards are not yet supported

13070

Amount cannot be more than the outstanding balance.

13071

Date of payment required.

13073

Payments cannot be collected for accounts without any schedules

13074

CreateOneOffCharge must be True for Gateway Accounts

13075

ExternalTransactionIdentifier field cannot be more than 50 characters long

13076

Cannot find commission details configured. Please contact Debitsuccess

13077

Cannot find valid merchant details configured. Please contact Debitsuccess

13078

The stored credit card has expired

13080

Last Access date/time invalid – cannot be in the future or less than minimum value

13090

Start date must not be after end date

13091

New suspension overlaps with an existing suspension

13092

No payment schedule for suspension found

13093

Start date must not be in the past

13094

Frequency must be NotSpecified or OneOff when fee is 0.00

13095

Frequency must not be NotSpecified when fee is not 0.00

13096

Fee must not be smaller than 0.00

13097

Number of payment cycles must be at least 1

13100

New start date must not be in the past

13102

The new start date must not be more than 1 year in the future

13104

Account is already active

13110

Specified account cannot be copied

 13111

 New payment schedules cannot be created as the account is currently set to StopPayments

13120

NextPaymentDate must not be today or in the past

13121

NextPaymentDate must not be more than 7 days later than current payment date

13122

NextPaymentDate must not be more than 14 days later than current payment date

13123

NextPaymentDate must not be before the account start date

13131

PaySchedule for given PayScheduleId not found

13132

PaySchedule already started

13133

Cannot delete the only scheduled payment of the account.

13134

Cannot delete schedules of class Miscellaneous.

13135

Cannot delete scheduled payment with a gap between previous scheduled payment

13136

Cannot delete active scheduled payment with no subsequent scheduled payment

13141

Suspension for given PayScheduleId not found

13142

Suspension already finished

13143

Adjusted suspension is overlapping with existing one

13144

New suspension end date must not be before suspension start date

13145

New suspension end date must not be in the past

13150

No contract found for given contract prefix

13151

Multiple contracts found for given contract prefix

13152

Contract prefix must not be null, empty or white space

13170

No payment method found for the account. Please add one and try again

13171

Cannot process this request as your Facility is missing key configuration. Please contact Debitsuccess directly to resolve this.

13200

Title field cannot be more than 10 characters long

13201

Account code field cannot be more than 50 characters long

13202

Account field contains unallowed characters

13203

<fieldName> field cannot be more than <maxlength> characters.

13204

field contains unallowed characters

13300

Invalid BillingState - please refer to the API documentation for valid values

13301

Invalid PhysicalState - please refer to the API documentation for valid values

13302

Invalid State - please refer to the API documentation for valid values

14022

Invalid amount

14032

Invalid date range – start date and end date must be within 7 days

14033

Invalid start date – start date must be less than end date

14034

RequestType is required

14035

PayMethodType is required

14036

Amount is required when RequestType is RealTimePayment

14037

Amount must be greater than one

14038

Real time payments can only be processed for Credit Cards. Please ensure PayMethodType is CreditCard when RequestType is RealTimePayment

14039

Missing required CallBackUrl

14040

CallBackUrl cannot exceed 256 characters

14041

PaymentNote is required if CreateOneOffCharge is true

14042

PaymentNote cannot exceed 30 characters

14043

Invalid CallBackUrl - Ensure URL is correctly formatted. Example: https://www.debitsuccess.com

14044

The Amount provided is more than the maximum amount allowed to pay for this account. Please ensure amount is between <replaced with minimum amount> and <replaced with amount allowed to pay>

14045

Amount cannot be more than the outstanding balance when account is set to fixed term

14046

Invalid PaySchedule – you can only delete penalty fee schedule

14047

Cannot delete Penalty Fee that have already started

14048

Term or Term Type cannot be changed when account is set to fixed term. Please use AdjustAccountTotalValue instead.

14049

Both NewTerm and NewTermType must be provided.

14051

No active payment method found for the account

14052

Real-time payment cannot be processed for this account because the stored payment method is not a credit card

14053

Card details should not be supplied when UseStoredCreditCard is true

14054

Cannot find the provided TargetFacilityIdentifier

14055

TargetFacilityIdentifier is required.

14056

Cannot transfer across facilities. Please ensure the target facility account (TargetFacilityIdentifier) is from the same facility as the account being transferred.

14057

Cannot transfer account that has already been billed.

14058

No active facility account found for the User.

14059

Please ensure the contract prefix is active.

14060

Invalid PageNumber – PageNumber must not be less than 1.

14061

Invalid PageNumber – PageNumber must not be greater than page count.

14071

Incomplete Bank Account routing number. Please follow - Account Number Format: <routing number 9 digits><account type code 2 digits><account number 4 to 17 digits>.

14072

Incomplete Bank Account account type. Please follow - Account Number Format: <routing number 9 digits><account type code 2 digits><account number 4 to 17 digits>.

14073

Incomplete Bank Account account number. Please follow - Account Number Format: <routing number 9 digits><account type code 2 digits><account number 4 to 17 digits>.

14074

Invalid Bank Account account type code. Available Account type codes CP (Checking Personal), SP (Saving Personal), CB (Checking Business), SB (Saving Business).

14075

Account Number cannot exceed 35 characters.

14076

Account Number must be a numeric value.

14077

Account Number cannot exceed 17 characters.

14078

Account cannot be set to stop mail as it’s currently overdue.

14079

Invalid Termination Date. Account has already been billed for the period covered by the Termination date.

14080

Invalid Request – The account currently has an open-ended Suspension schedule.

14081

Termination date cannot be within current billing cycle.

14083

Cannot transfer this account as payments have already been settled to the account’s existing Facility Identifier.

14084

Cannot create this type of Schedule on a closed account.

14086

The Termination Date cannot be earlier than the Final Bill Date.

14087

The FinalBillDate cannot be earlier than Today’s Date.

14088

The FinalBillDate and TerminationDate are both required.

14089

The account is terminated and cannot be modified by this request.

14090

The ExternalScheduleIdentifier field has a character length limit of 50

14091 

 Termination date cannot be in the past.

14092

For creating new guarantor, the {0} field are required.

14093

Relation field cannot be more than 50 characters long.

14094

City field cannot be more than 50 characters long.

14095

Street field cannot be more than 50 characters long.

14096

PostCode field cannot be more than 50 characters long.

14097

The field has a character length limit of 50.

14098

The ScheduleExternalIdentifier is not unique and has been used for a Schedule previously. Please retry with a different ScheduleExternalIdentifier.

14099

InitialScheduleExternalIdentifier cannot have same value as RecurringScheduleExternalIdentifier.

14100

Suspension Start Date cannot be prior to the Account Start Date.

14101

Invalid Start Date - start date must not be empty or in the future.

14104

Invalid Date range - start date and end date must be within 31 days.

14105

This Facility Account is configured to add a commission amount to the instalment based on payment method. No payment method has been supplied, please add one and retry.

14106

A customer cannot have more than two active accounts where one is for an Add on product.

14107

Cannot update the payment method as this account is an Add on Product. Please update the main account for this customer.

14108

AccountRefereceNo cannot be from an add on facility account.

14109

Start date and End date cannot be more than 1 month apart.

14110

Get retry status for GetPaymentHistoryByStatusForDateRange is disabled.

14111

New payment schedules cannot be created as the account is currently set to StopPayments{0}.

14113

The GetPaymentHistoryStatusByAccountId feature is disabled.

14114

No active payment schedule found for this account.

14115

The stored credit card type is not supported by this business

14116

PaymentRef cannot exceed 50 characters.

14117

The Amount provided is less than the minimum amount allowed for this contract prefix. Please ensure amount is between {0} and {1}

14118

The Amount provided is more than the maximum amount allowed for this contract prefix. Please ensure amount is between {0} and {1}

14119

Cannot find commission details configured for this business. Please contact Debitsuccess.

14120

PaymentRef is required.

14121

AccountCode is required.

14122

Name field is required for emergency phone type.

14123

Street cannot exceed 60 characters.        

14124

Locality cannot exceed 60 characters.

14125

City cannot exceed 50 characters.

14126

Suburb cannot exceed 50 characters.

14127

Unable to validate routing number.

14128

Feature not supported for payment gateway account.

14129

FirstName and LastName fields cannot be more than 29 characters.

14130

HomePhone field cannot be more than 20 characters long.

14131

WorkPhone field cannot be more than 20 characters long.

14132

MobilePhone field cannot be more than 75 characters long.

14133

EmailAddress field cannot be more than 75 characters long.

14134

State field cannot be more than 20 characters long.

14135

Invalid FirstName

Invalid LastName

Invalid Relationship

Invalid State

Invalid Suburb

Invalid City

Invalid Locality

Invalid Postcode

14136

Guarantor must be at least 18 years old.

14139

The Description field has a character length limit of 50.

14142

ResumePayment is only allowed for Account with Manual Payment Stop as Collection Stop Reason.

14206

Invalid Number

14143

ExternalRefundIdentifier already exists for a Refund for this Account

14144

ExternalRefundIdentifier or RefundRequestNumber is required for this request

14145

No refund request found for supplied identifiers associated with this Account

13072

Amount is more than the outstanding balance.

13112

This account is currently set to StopPayments. Unless this is removed prior to the schedule start date, the payment will not be attempted.

14001

StopPayment has already been set to true.

14002

The account is due to bill today and may still get billed if the payment processing is in progress.

14003

Account should currently be DD Stopped (StopPayment should be true).

14004

The next billing date for the account has been set to the new schedule start date.

14005

Customer is a minor. Guarantor information should be provided to Debitsuccess.

14008

There is no record found with this criteria.

14010

Suspension is not aligned with payment schedule and will result in pro-rata payments

14011

Suspension end date is after the payment schedule finish date

14020

DateTime field contains time part, but the time is ignored by message.

14021

Decimal field contains more than 2 decimal points that were ignored by message

14030

WaiveEstFee is set, but facility pays admin fee. Waive flag ignored.

14031

WaiveEstFee is set, but facility has no admin fee. Waive flag ignored.

14050

Account cannot be set to term when it is already set to term.

14062

Post account start date is today and it is after the cut off time, so the next bill date is set to next working date.

14063

New Schedule start date is today and the request is after the Cut off time, so the next bill date is set to next working date.

14070

Account TotalValue has not changed.

14085

This account will be terminated prior to the next billing date. No further payments will be attempted.

14101

No BPAY transactions were found for the date range provided.

14102

No Legal Address found on file. Please contact Debitsuccess to add one.

14112

This account is currently set to StopPayments{0}. Unless this is removed prior to the schedule start date, the payment will not be attempted.

14201

No BPay transactions were found for the date range provided.

14300

Account already has the same active payment method