Understanding the Basics

Gateway

Gateway billing is an online payment gateway that can be seamlessly integrated with your current website so you can easily sign-up new customers and process billing efficiently. Debitsuccess only handles the billing and settlement. It is the business's responsibility to manage credit control, maintain the account balance, and also customer service.

Full Service

A full-service billing system, as the name suggests, is an end to end billing solution for collecting recurring direct debit and credit card payments, with integrated transaction processing, customer relationship management, and credit control.

Full-service and Gateway Billing at a Glance

Debitsuccess Services	Full Service	Gateway

Debitsuccess Services	Full Service	Gateway
Customer On-boarding
Account Balance Management
Billing
Settlement
Customer Support
Credit Control
Notifications
Customer Self-service

Services on both billing models can be customised depending on the payment processors and your requirements. Please contact our account managers for more information.

Hierarchy of Businesses and Customers

Facility Group

An entity, typically a company, that uses Debitsuccess services and provides products and services to their customers. Although Consumer Companies could equally be described as Debitsuccess’s clients or customers, these terms are avoided because they can cause confusion with the Consumer Companies’ own clients and customers.

Facility / Business

This is a channel through which a Consumer Company provides its services. A consumer company has one or many Facilities. The Debitsuccess BDM will be able to provide advice on this.

Service / Facility Account

A single Facility may offer one or more Services. Services are not managed through our webservice. The Debitsuccess BDM can arrange the Services required. There are no templates for Services managed through the Debitsuccess webservice. It is the responsibility of the external user to enforce consistency on the Accounts they manage through the Debitsuccess webservice. Debitsuccess will provide a unique Contract Prefix (Business Account Id) for each service.

Debitsuccess webservice acquisition requests represent a service as a (string) Contract Prefix field.

partial class Request { string ContractPrefix; }

Account / Contract / Customer / Member / Client

Debitsuccess’s services are centred on billing customers through Accounts. Accounts are created and managed not only through Debitsuccess SOAP Webservice but also using OMG REST API and Self-service web application. An Account is a relationship between an individual customer and a Service. As such it represents a contract between the Customer and the Consumer Company for the provision of and payment for goods or services. The Contract authorises Debitsuccess to collect payments from the Customer on behalf of the Consumer Company.

For an explanation of the information required to create a new account, see the Onboarding use cases. For a detailed description of the information held for Accounts, see the Monitoring Customer Accounts use case.

User

A User is the basic access credentials to Debitsuccess SOAP Web Services. A single Consumer Company has one or more Users. Users may be restricted to subsets of Facilities and Services. The Debitsuccess Business Development Manager can arrange the Services required. Every Debitsuccess webservice request contains a user object:

class User { string Username; string Password; }

Debitsuccess Developer Documentation